Refund Policy

1. Eligibility for Returns

We accept returns if:

• The product is damaged or defective upon arrival

• The wrong item was delivered

• The issue is reported within 48 hours of delivery

To be eligible, the item must be unused and in its original packaging.

2. Non-Returnable Items

We do not accept returns for:

• Used or opened products

• Items damaged due to misuse

• Seed-based products that fail to grow (as growth depends on user care and environmental conditions)

3. Refund Process

If your return is approved:

• A refund will be processed to your original payment method

• Refunds may take 5–7 business days to reflect, depending on your bank

4. Replacement Policy

If you prefer a replacement instead of a refund:

• We will send a replacement item at no extra cost once the issue is verified

• Replacement eligibility depends on product availability

5. Reporting an Issue

To report a damaged or incorrect product, please contact us within 48 hours of receiving your order with:

• Your order ID

• Photos of the product

• A brief description of the issue

6. Cancellations

Order cancellations are allowed only before the product is shipped.
Once shipped, the order cannot be cancelled.